Frequently Asked Questions

We love answering  questions so we’ve made a list of the most frequent queries in order to save you time. Please take a look and see if we’ve already covered yours. If you can’t find the answer you’re looking for, make sure to drop us a line and we’ll do our best to respond. Who knows? We may even add your question to this list!

If your question was not answered please email us at

Connecting alligator clips to the Touch Board's electrodes

Connecting alligator clips to the Touch Board’s large electrodes is a great way to attach connective materials to create a sensor. One thing to note when attaching multiple alligator clips, especially when using settings for proximity sensing, is to avoid excessive cross-over of the wires. If it is for a more permanent installation we would recommend using shielded wire with the shielding properly grounded instead of alligator clips.

Painting sensors directly to the Touch Board's electrodes

One of the best features of the Touch Boards is the electrodes unique edge plating. This allows you to fix the Touch Board on a piece of paper or cardboard and then paint or draw a sensor directly to the board using Electric Paint. Make sure that you don’t bridge 2 electrodes that are next to each other with the paint, otherwise it might read 2 touches at the same time. If you are using the Touch MP3 code this will confuse the program.

Electric Paint sensor sizes and designs

When designing painted sensors to attached to the Touch Board there is a basic rule of thumb that can help. The size of the trigger (i.e. your hand or finger) should be relatively large in comparison to the sensor. This rule can be broken when doing touch sensing, but is more important to note when designing large proximity sensors. By hatching the sensor, instead of filling in the whole shape, you keep the amount of conductive matter low in comparison to the trigger but at the same time keeping the sensing area large. That said there is no better way then experiencing this correlation by painting several different sensors and testing their behaviour.

Setting thresholds to match sensor designs and intention

Have a look at the Trigger the Touch Board with Proximity tutorial in our Make section. This will introduce you to the threshold setting in the code, which you can adjust to fine tune your sensor. It is good practice to experiment with these settings until you understand what works well for your sensor design and intended interaction. Something that works well as a touch sensor may not be the right design for distance sensing and visa versa.

Grounding the Touch Board

Properly grounding the Touch Board increases the range of interaction. It you have the board powered via a USB cable make sure that either your computer or laptop is connected to ground, or if you are using a USB power supply it is coupled to ground. Most good quality USB power supplies do this and certain laptops can even be disconnect from the wall yet still provide adequate grounding. Remember that capacitance sensing relies on a ground reference and providing a solid connection ensure for the most reliable performance.

Testing code before introducing large sensors

It is always good practice to test your code to see if it is working before attaching large sensors. This way to can be sure that the code is functional and you can then work on correctly setting the thresholds in the code. These thresholds help to configure the Touch Board for a unique sensor design.

Battery operation

It is important to note that when the Touch Board is only connected to a battery the maximum distance for proximity sensing will diminish. This is because there is no hard connection to an earth reference. You can fix this by connecting one of the ground pins or the ground electrode to an earth point. This will bring the range back up to full. That said you can still accurately register touches and proximity when it is battery powered, completely untethered your laptop or USB power supply. Check out our FAQ on powering the Touch Board with batteries to make sure you order the correct specification LiPo cell.

Soldering shielded cable to the Touch Board's solderable electrode pads

If you are working on a more permanent installation with you Touch Board, it might be a good idea to think about soldering your sensor leads to the boards solderable electrode pads, situated at opposite end to the USB and audio connectors. They are labeled E0-E11 and are connected internally to the large, edge-plated electrodes running the length of the board. Using shielded cable is also a good idea in which case you can ground the shielding to the ground pad at the end of the row after E11.

Naming MP3 files on the SD card

Ensure that the MP3 files are label correctly to work with your Arduino code. If you are using the Touch MP3 code the tracks should be labeled: track000.MP3 to track011.MP3, which correspond to E0 – E11 electrode presses.

Editing MP3 files to work well on the Touch Board

When creating your own MP3 files makes sure you edit them to end when the music stops and/or clip out any dead time before the beginning of the track. If this is not done it can often seem like the Touch Board is responding slowly, when in fact the track is playing the silence before the music.

What battery can I use?

The Touch Board uses a single Lithium Ion or Lithium Polymer cell (3.7V). These are often referred to as LiPo batteries for short. Other batteries are not ideal as you will not be able to re-charge them with the on-board LiPo charge circuit.

What type of connector is required?

Touch Board compatible LiPo batteries come with a male JST 2mm PH-Series connector that connects to the Touch Board’s corresponding 2 way JST female connector. Pin 1 is positive and Pin 2 is negative. Most LiPo batteries in used in the hobbyist market (excluding the RC market) uses this type of connector, but always check with the supplier.

How do I charge the LiPo battery?

If you connect the LiPo battery to the Touch Board and turn it on and the green light does not illuminate your LiPo battery may need recharging. The Touch Board has an onboard LiPo charging circuit that charges the battery while it’s powered via a USB cable at a safe rate of 200mA, which also extends the battery’s life. The “CHG” LED will light up when the battery is being charged. It will also automatically stop charging once the battery is full. This is indicated by the orange “CHG” LED turning off.

What capacity battery should I get?

The battery capacity in milliamp hours (mAh) gives you an indication of how long it will keep your Touch Board project alive before a recharge. With the Touch Board powered by a battery and running the Touch Mp3 code it consumes roughly 70mA and while it plays a track it consumes about 100mA. A quick calculation would be to see how many times you can fit 100mA into the capacity rating. So if you bought a 1000mAh single cell LiPo battery it should be able to run for 10 hours at 100mA (1000mAh/100mA = 10h). We recommend getting a battery at least over 400mAh.

Purchasing the right battery?

You can get hold of a Touch Board compatible battery from many suppliers – sadly we no longer supply them ourselves due to the difficulty in shipping them. Here are a few points to double-check before purchasing:

  • Is it a Lithium polymer battery or lithium ion battery (also known as a LiPo for short)? – Only these batteries are rechargeable with the Touch Board.
  • Is it a single cell LiPo? – Be careful of mutlicell LiPo batteries often sold from Radio Control shops. Only single cells are compatible – you can usually tell as their voltage is quoted as 3.7V, not higher.
  • Does it have a 2 way JST PH connector (pin 1 positive, pin 2 negative)? – It is fairly recognisable, but check with the supplier to be sure.
  • Does it have a capacity rating of at least 400mAh? – A nice size is around 800mA-1200mAh for most use cases.

List of suppliers for compatible batteries.

Here is a list of known suppliers of single cell LiPo batteries with compatible 2 way JST connectors.







Is there a Touch Board forum?

We have not yet created a forum but it is something we are working on. To get the latest news please sign up for our newsletter here to register your interest.

I have a tutorial idea?

We love to receive tutorial ideas, send your ideas to

How do I find out about Touch Board updates?

Follow us on Twitter, Facebook and make sure to sign up to our newsletter list here and we’ll keep you updated

I am having trouble uploading code to my Touch Board.

Please fully run through each tutorial we have about about setting up your Touch Board with Arduino, they are very comprehensive and if you follow them step by step they will most likely solve your problem.  The best order to run through them is

Setting up Arduino with your Touch Board

If using Windows – installing the driver

Is the Touch Board plugged in?

Check that the board is plugged in to your USB port.

Is the Touch Board switched on?

There is a slide switch at the bottom left of the board – make sure it is in its rightmost position. When it is on, the board will have a green ON LED continuously lit.

Is the correct serial port selected?

Depending on your operating system, it will look different. A good way to make sure you have the correct board is to look at the port list without the board plugged in, and then again with it plugged in. Whatever appears after the board is plugged in is likely the correct port. In OSX and Linux, often two new ports will appear – the one you want has TTY in the name.

Is Bare Conductive Touch Board selected in the Tools -> Board menu?

Without the board being correctly selected in the IDE, the compiler won’t know exactly how to create code for the board. Check the Tools -> Board menu has Bare Conductive Touch Board selected.

Is auto-reset not working?

The Touch Board is based on the Arduino Leonardo, for compatibility with the IDE. It uses code to reset the board before uploading, and sometimes this code is unreliable. There is a guide to sorting this out here.

I have written my own code and it is not uploading.

Please first verify if you can upload the code we have written to your Touch Board, you can download our example code from our tutorial pages or our GitHub  If you have installed your Touch Board drivers and Arduino correctly any of these example code will upload successfully to the Touch Board.   If your code still does not upload to the Touch Board after this then it will be an issue with your code,  we will soon be creating a forum for our community to help each other out with their code and Touch Board projects as we have limited resources to help each case. You can however suggest a tutorial from us and we’ll add it to our list of tutorials to do, just get in touch.

How do I turn on my Touch Board?

First you need to make sure your Touch Board has power, connect a USB cable or a Lipo Battery to the left side of the Touch Board.  Next push the small slide switch on the bottom left side of the Touch Board, to its rightmost ‘on’ position.  When it is on, the board will have a green ON LED continuously lit.

What battery can I use?

The Touch Board uses a single Lithium Ion or Lithium Polymer cell (3.7V). These batteries come with a male housing JST 2mm PH-Series connector that connects to the Touch Board’s corresponding 2 way JST female connector. Take a look at the “Powering the Touch Board with Batteries” tab in the FAQs for more details and a supplier list.

When I turn on the Touch Board I see a green light, but I also see a red light.

If after immediately turning on your Touch Board (straight out of the box) you see both a green light and red light,  you may need to reset the Touch Board.  Press the reset button on the bottom right of the Touch Board. You should see the red light pulse for 8 seconds then turn off, leaving only the green light on.

I have turned on the Touch Board connected headphones/speaker but i can’t hear any sound.

Make sure your head phones are pushed in to the audio jack all the way.  Touch one of the 12 gold contacts on the top of the Touch Board.

I’ve plugged in headphones/speaker, touch the electrode, but I still can’t hear anything.

Make sure there a micro SD card in the micro SD card reader.  If there is, remove the SD card by gently pushing it inward and it should spring out.  Gently wipe the gold contacts with a dry tissue before replacing it. Taking it in and out a few more times can often help remove any production residue from the contacts.

My Touch Board does’t seem to be doing anything when I touch it.

When the board first turns on, it spends a few seconds finding a background capacitance level against which to detect touches. If you are finding the board behaves strangely when you touch it soon after switching on, try giving it 10 seconds to adjust after switch on before touching it.

Make sure your Touch Board is not on a metal or conductive surface e.g. sitting on your laptop or the conductive foam that came in the box.

There seems to be a strange background noise on my Touch Board - like a crackle/whistle sound.

The Touch Board goes through a rigorous testing procedure, however there can occasionally be manufacturing issues or errors, if you hear a background noise this can be a sign of an error in the manufacture of your Touch Board.  If you have any problems with the Touch Board straight out of the box and you’ve been through all of the above step to verify it does not work correctly please get in touch and we can arrange a replacement.

Having trouble ordering through the website?

We have noticed that the ordering process sometimes has issues displaying the correct text in the grey input boxes if you’re viewing in an old version of Internet Explorer.   Try upgrading to the latest version of Internet Explorer or try using Google Chrome, Safari or Firefox to see if that helps.  If not then shoot us an email and we will try to help further.

Having trouble ordering with a European billing or shipping address?

If you are ordering from an EU country and you get an error message when you try to place your order saying

“Province is not valid. Please enter one of the following:……..”

Try copy and pasting from the suggested list, if this does not work then navigate away from the checkout page and back again and it should give you a dropdown list of provinces to choose from.

My Touch Board doesn’t seem to be doing anything when I touch it.

If you have connected wires to your Touch Board, Messy and / or moving wiring can cause this problem. If your wires cross over one another or move with relation to one another this can register as a “touch” so be careful to keep wire separated and carefully physically fixed.

When the board first turns on, it spends a few seconds finding a background capacitance level against which to detect touches. If you are finding the board behaves strangely when you touch it soon after switching on, try giving it 10 seconds to adjust after switch on before touching it.

If you are using very long wires between the board and you electrodes, consider using shielded cable with the shield connected to the ground electrode at the board end only. This will help avoid accidental touch triggers.

I’ve connected Electric Paint to my Touch Board, but it is not detecting touches

Check the continuity of the paint to your electrodes. If you can trigger the Touch Board touching the electrode directly, but not at the painted touch pad you have made, there is likely a break somewhere.  You can try re-painting your touch pad or testing it with a multimeter.

If you want to test the connection with a multi meter, set your multimeter to measure resistance and with one probe on the electrode you are trying to trigger, gradually move along the painted trace or wire with the other electrode, measuring the resistance wherever you can. It should be up to a few hundred kΩ – if it shows infinite, you have lost connection. At the point where measurements change from kΩ to infinite, try touching up the trace with some more Electric Paint or checking the wiring to ensure continuity.

I’ve connected a very large pad of Electric Paint to my Touch Board, and it is definitely connected but it is not detecting touches

When you connect something new to the Touch Board you first need to reset it. When the board first turns on, it spends a few seconds finding a background capacitance level against which to detect touches, any time you connect something new to the Touch Board you need to let it readjust.  If you have rest it and it still does not detect Touches you may need to change the thresholds that the Touch Board is looking for in the code.  Upload the Proximity code from the tutorial  you will be able to adjust the thresholds in the code, this should help with the sensitivity of larger pads of paint.

My Touch Board and large pad of paint is still not detecting touches after changing the thresholds in the proximity code.

If you have connected your Touch Board to a very large pad of solid paint for example larger than 1m in length or area, you may find that you have problems detecting touches, the best way around this is to create a painted design that covers the area you want using the least amount of Electric Paint.

I’ve changed the sounds on the SD card but it doesn’t trigger the sound

The sounds need to be in MP3 format, the Touch Board will not register them if the sound files are in any other format. Make sure you have renamed your file names correctly.  You can trigger 12 track but they need to be named TRACK000.mp3, TRACK001.mp3, TRACK002.mp3, up to TRACK011.mp3.  Check out the tutorial for more information.

Can I put a shield on top of the Touch Board

The Touch Board is packed with features and this takes up quite a few of the digital IO pins on the ATmega32u4. However, we foresaw that people might want to disable the MP3 functionality and use various shields instead, and thus included solder bridges to de-solder and regain these digital pins.

These are written below along with their function on the board:

D05 – SD-CS, D06 – D-CS, D07 – D-REQ, D08 – MP3-RST, D09 – MP3-CS

The capacitive touch functionality is hardwired in and thus shields which require the use of D02, D03, and D04 will not work. Unless it is for another I2C device, which could be set to a different address to the MPR121 (5C). In this case D02 and D03 are free to be used as an I2C bus, however, D04 will still remain unavailable.

Here is a brief list of shields which we have verified their compatibility with the Touch Board:

  • Arduino Protoshield
  • Arduino Motor Shield
  • Ardumoto – Motor Driver Shield
  • Arduino Wireless Protoshield
  • Ciseco Relay Shield
  • Adafruit Neopixel Shield

What can Electric Paint be used for?

Lots of stuff! You can use Electric Paint for a range of applications, from creative to highly technical projects. It provides a great platform for discovering, playing, repairing and designing with electronics. Electric Paint can be used as a liquid wire to draw or print graphical circuits, or even as a conductive adhesive eliminating the need for soldering equipment. This makes it a great prototyping tool for makers of all ages. Electric Paint also comes in handy for repairing electronics, such as PCBs, or even old TV remotes. You can use the paint to create capacitive surfaces, so you can add interactivity onto almost any object. Electric Paint can be used alongside electrical components, prototyping materials, PCBs, microcontrollers (Arduino, Raspberry Pi, MaKey MaKey, LilyPad, FLORA), e-textiles, and conductive thread. Keep an eye out on the Tutorials and Community pages for projects that give specific examples of Electric Paint in use. Check out our Application Notes for more information.

Can you get it in a different colour?

Electric Paint is only available in black, but it retains its properties even if coated with another material. This creates a great opportunity for exploiting its material characteristics by using it as a graphical element alongside other colours.

Does this material 'light up' or glow?

Bare Conductive’s Electric Paint is not photoluminescent so it doesn’t glow. However, it can carry power to other light sources such as LEDs.

Is it toxic?

We’ve specifically developed Electric Paint to be a safe and child friendly material – it has been designed to be non-toxic, solvent free and water soluble. This makes it great for use at home or in the classroom. Electric Paint  can also work as a conductive adhesive, providing a safer alternative to using soldering irons or for use on heat-sensitive surfaces like plastic.

How Conductive is Bare Conductive’s Electric Paint?

Our Electric Paint has a surface resistivity of approximately 55 ohms/square at 50 microns layer thickness. For more information, take a look at our Application Notes.

How do I apply Electric Paint?

Electric Paint can be used in the same way as any other water-based paint. You can use a brush, roller, printmaking equipment, stencil, or anything else that you can think of. We often cut adhesive-backed vinyl for creating very detailed work, and use big brushes for paintings. Some intrepid users have even tried to spray the material through an airbrush!

How do I remove Electric Paint?

Electric Paint is water soluble, when wet and dry, and can be removed from most surfaces using soap and water.

What can Electric Paint be applied to?

Electric Paint can be applied to a wide variety of materials, including (but certainly not limited to) paper, cardboard, wood, metal, plaster, some rubbers, plastics and many textiles. Some materials like polypropylene exhibit hydrophobic behaviour and will need surface preparation (such as light sanding) before application. Experiment and send us photos of your results!

How long does Electric Paint take to dry?

Drying time depends primarily on two factors, how much Paint you’ve applied and the ambient temperature. In general, the thinner the layer of Paint applied, and the warmer the ambient temperature, the shorter the drying time will be. A small drawing on a piece of paper should dry within 5-10 minutes in optimal conditions. It’s important to note that Electric Paint is most conductive when dry, so wait until it feels dry to the touch before testing your circuits. Because conductivity increases as the paint dries, it’s important to let the Paint dry completely before testing it, particularly if your project requires calibration.

Can you make Electric Paint dry faster?

Yes and no. A little bit of extra heat can certainly help the material dry faster. A lot of extra heat can over dry the material causing it to crack and compromising its performance.

Can I use another paint as an insulator?

Definitely! Standard acrylic or water-based paints can be used alongside Electric Paint to act as insulation or to create multi-layer circuitry. Painting over Electric Paint is also an easy way to integrate colour or create graphical circuits.

Can Electric Paint be applied to clothing/textiles?

Absolutely! Electric Paint adheres well to a wide range of synthetic and natural fabrics. Its important to note that as Electric Paint is water soluble, washing the textile will remove any Paint which has been applied. If you want to make it more durable, you can use waterproofing spray to protect the surface of the fabric.

How long Electric Paint last after it has dried?

The Paint’s material characteristics do not degrade over time, therefore its conductive properties will not change. In-house samples demonstrate that the material can last years if treated properly and kept dry. If not applied or stored properly, the material may crack over time, however some cracks may be repairable depending on the application.

Can I use it for screen printing?

Yes. Electric Paint is well suited for screen-printing. In our studio we tend to use screens with meshes ranging from 43t to 90t. The material prints well on paper, fabric and many other substrates.

Is Electric Paint waterproof?

Bare Conductive’s Electric Paint is not waterproof, however it can be sealed with paint, varnish, or waterproofing spray.

Does Electric Paint work when it's wet?

The conductivity of Electric Paint increases as it dries, therefore it is important to wait until it is completely dry to test your projects. Electric Paint can only carry a small current when wet,  so for most applications it will not be conductive enough in its liquid form to work.

Do you have an MSDS for Bare Conductive's Electric Paint?

Of Course! Please email us at for a copy.

Do you have a Technical Data Sheet for Electric Paint?

Yes. Download it here.

Couldn't find your question?

If your question is not answered here please feel free to contact us at We’ll get back to you as soon as possible.

How much is shipping?

Shipping is calculated by weight, service and location, shipping prices can be calculated on the checkout page and confirmed before your order is placed. All orders are dispatch same day Monday to Friday if placed before 4pm GMT.  Orders placed after 4pm on a Friday will be dispatched the following Monday.

How long will it take for my order to arrive?

Standard Shipping

Standard Shipping means it is sent via Royal Mail and is NOT TRACKABLE

  • 1st class post within the UK usually take 1-2 days
  • International Air Mail to outside the UK

Shipping times vary but will typically take:

United Kingdom – 1-2 days
Europe – 3-5 working days
Africa – 7-10 working days
Asia – 7-10 working days
Oceania – 7-10 working days
North America – 5-7 working days
South America – 7-10 working days

Priority Shipping

Priority Shipping means it is sent via a courier service, you will be sent a tracking link via email on dispatch

  • DPD within the UK usually takes 1 day (for all orders placed before 4pm)
  • Fedex to outside the UK

Shipping times vary but will typically take

United Kingdom – 1 day
Europe – 1-2 working days
Africa – 5-7 working days
Asia – 5-7 working days
Oceania – 5-7 working days
North America – 2-4 working days
South America – 5-7 working days

What are the Shipping Restrictions for Lithium Batteries?

Lithium is classed as a dangerous good by the International Air Transport Association, the majority of international carriers will refuse to ship batteries over a certain size and weight that are not included in or with equipment.

Our Pin Batteries contain Lithium, however they fall below the regulated weight for dangerous goods, but each carrier and countries customs organisations interprets the IATA’s (International Air Transport Association) laws in their own way therefore it is difficult to predict if there will be a problem.  The majority of the time orders containing Pin Batteries get through customs without issue but wherever possible it is better to select Priority shipping so your order is trackable and sent via Fedex.

Will I be charged import duty if I am ordering outside the UK?

Customs charges or import duty are charges that any importer may be liable to pay.  They are usually calculated as a percentage of the total value of the items being imported.   Each country calculate these charges differently and Bare Conductive is not responsible for paying these charges for individual orders.   More information on what each country might charge can be found at:

All of our products are assigned international Trade Tariff codes, these codes are used to calculate the duty owed on each item during import, for information on what codes are used please email

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c) you do not link from a website that is not owned by you; and

d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or which does not comply in any way with the law in the United Kingdom.
If you choose to link to this Website in breach of the above you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6) Disclaimer

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions inaccurate and we make no guarantee that such material is accurate or up to date.
The material on this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access to and use of this Website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

7) Exclusion of liability

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage to you or a third party as a result of your or their use of this Website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and whether in tort or contract or otherwise in connection with this Website.
Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraudulent misrepresentation; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

8) Governing Jurisdiction

These Terms shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with these Terms are subject to the non-exclusive jurisdiction of England and Wales.

9) Trademarks

“BARE CONDUCTIVE” is a UK registered trademarks of Bare Conductive Ltd.

10) About us

Our full name is Bare Conductive Ltd.
Our registered office and principal trading address is Bare Conductive Ltd, First Floor, 98 Commercial Street, London E1 6LZ
Our company registration number is 6977977
Our email address is
Our principal phone number is +44 (0) 2076507977
Our VAT number is 993853167

11) Your concerns

If you have any concerns about material which appears on this Website, please contact

Privacy Policy

Privacy policy for

At Bare Conductive Ltd. we are dedicated to safeguarding and preserving your privacy when visiting our website (the “Website”) or communicating electronically with us.
This Privacy Policy (the “Policy”), together with our Website Terms and Conditions  and Terms of Sale, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We do update this Policy from time to time so please do review this Policy regularly.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Bare Conductive Ltd of First Floor, 98 Commercial St., London E1 6LZ.

In this Policy, “we” means Bare Conductive Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products or user of our Website (and “your” will be construed accordingly).

1) Information We Collect

In operating our Website we may collect and process the following data about you:
a) Details of your visits to our Website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
b) Information that you provide by filling in forms on our Website, such as when you register to use our Website, register for information, register for a free sample, submit to a competition, make a purchase or post material to our Website.
c) Information provided to us when you communicate with us for any reason.

d) Please note that any personal information collected by PayPoint or PayPal when you pay for your order will be handled in accordance with PayPoint’s or PayPal’s privacy policies respectively.

e) Information as to whether we have sent you our email marketing newsletter, whether you have opened this newsletter, and how many times you have opened it.

2) Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our Website to us.
Such information will not identify you personally it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. Information we gather from cookies helps us to improve our Website and the service that we provide to you.
All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website.

3) Use of Your Information

The information that we collect and store relating to you is used to enable us to provide our services to you.  In addition, we may use the information for the following purposes:
a) To provide you with information requested from us, relating to our products or services.
b) To meet our contractual commitments to you.
c) To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

d) To allow you to participate in interactive features of our Website.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

4) Storing Your Personal Data

We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Policy.
Data that is provided to us is stored on our secure servers.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our Website, you are responsible for keeping this password confidential.

5) Disclosing Your Information

The only occasion on which your personal information would be disclosed by us to third parties would be:
a) Where we sell any or all of our business and/or our assets to a third party.
b) Where we are legally required to disclose your information

c) In order to enforce or apply our Website Terms and Conditions or Terms of Sale.
d) To assist fraud protection and minimise credit risk.

You may find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies as we have no control over them.

8) Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below

9) Contacting Us

We welcome any queries, comments or requests you may have regarding this Policy.  Please do not hesitate to contact us at:  Our email address:
Our registered office and principal trading address: Bare Conductive Ltd, First Floor, 98 Commercial St., London E1 6LZ
Our principal phone number: +44 (0) 2076507977

Terms of Sale

 (1) Introduction

Please read these terms of sale carefully. It is important that you read and understand these terms of sale that will apply to this contract before agreeing to them (the “Terms”).

(2) Interpretation

In these Terms, “we” means Bare Conductive Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3) Order process

The advertising of products on our website (the “Website”) constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) if you are a new customer, you  may create an account with us and log in; if you are an existing customer, you may enter your login details; if you do not wish to create an account with us you will be required to enter details in the required fields (iii) once you are logged in or have entered the required details, you must confirm your order and agree to these Terms; (iv) you will then be asked to enter your payment details; (v) we will then send you an initial acknowledgement; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these Terms specifically in relation to your order. We may update the version of these Terms on the Website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these Terms for your records.

The only language in which we provide these Terms is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking your order. You may correct those input errors before placing your order.

(4) The products

The use of the products is subject to the instructions of use. The instructions of use of the products are found on the labels which are attached to the products themselves By accepting these Terms you accept that you will comply with these instructions of use.

(5) Price and payment

Prices for products are quoted on our Website in GBP. Approximate equivalent prices in Euros and American dollars are given for guidance only and these numbers are not accurate. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product.  

The price of the products does not include the price of delivery.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the payment is not received from you in full in cleared funds.

The prices on the Website include all value added taxes (where applicable).

Payment for all products must be made by PayPal OR debit/credit card through SagePay.  Any personal information collected by SagePay when paying for your order will be handled in accordance with SagePay’s privacy policy.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

(6) Your warranties

You warrant to us that:

a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these Terms;

b) the information provided in your order is accurate and complete; and

c) you will be able to accept delivery of the products.

(7) Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 10 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 7 days of the later of receipt of payment and the date of our order confirmation.

(8) Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

a) delivery of the products; and
b) receipt by us of full payment of all sums due in respect of the products.

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9)  Your right to cancel and return

You may cancel and return your order at any time within 30 days after the date of purchase (subject to the limitations set out below).

You will not have any such right when any of the products have been unsealed or opened by you.

If you would like to cancel and return your order, you must inform us in writing either by email to or by post to Bare Conductive RETURNS, 98 Commercial Street, London, E1 6LZ,  and return the products to us immediately, in the same condition in which you received them.

Products returned by you in accordance with this section will be refunded in full (not including the cost of sending the products to you), you will be responsible for paying the cost of returning the product to us.

Please include your order number in any correspondence, we cannot issue refunds on items purchased through a third party, you much contact them directly.

If you would like to cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

(10) Statutory rights

Nothing in these Terms affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).  If you receive a defective product please contact us and we will dispatch a replacement or issue a refund.

(11) Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your notice in writing of cancellation.

(12) Limitations of liability

The products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).

You must follow any advice we give you on how to use and store the products we supply. We will not be liable for any damage or injury which is caused by your failure to follow this advice or any misuse of the product.

Nothing in these Conditions shall limit or exclude our liability for: 

(a)       death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);

(b)       fraud or fraudulent misrepresentation;

(c)       breach of the terms implied by section 12 of the Sale of Goods Act 1979;

(d)       defective products under the Consumer Protection Act 1987; or

(e)       any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.

(13) General terms

Images of products on our Website are for illustrative purposes; actual products may differ from such images.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our Privacy Policy; use of our Website will be subject to our Website Terms and Conditions. When you agree to these Terms you shall be deemed also to have read, understood and agreed to our Privacy Policy & Website Terms and Conditions.

Contracts under these Terms may only be varied by an instrument in writing signed by both you and us. We may revise these Terms from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these Terms, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these Terms.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these Terms. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these Terms, at any time – providing such action does not serve to reduce the guarantees benefiting you under these Terms.

Each contract under these Terms is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the last paragraph of section 12, these Terms contain the entire agreement and understanding of the parties in relation to the purchase of products from our Website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our Website; and each party acknowledges that no representations not expressly contained in these Terms have been made by or on behalf of the other party in relation to the purchase of products from our Website.

These Terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these Terms. We will not be liable or responsible for any failure to perform, or delay in performing any of our obligations under these Terms which is caused by events outside our reasonable control.  If a party is unable to perform any of its obligations for a period of more than 90 days after the commencement of such failure or delay then the other party may terminate a contract by giving the other party 7 days’ written notice of termination. Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be given to Bare Conductive Ltd at First Floor, 98 Commercial Street, London, E1 6LZ or We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

(14) About us

Our full name is Bare Conductive Ltd.
Our registered office and principal trading address is:

Bare Conductive Ltd.
First Floor, 98 Commercial Street
London, E1 6LZ

Our company registration number is 6977977
Our email address is
Our principal phone number is +44 (0)2076507977
Our VAT number is 993853167